TERMS OF USE

EMAIL US AT INFO@CL9UD-OFFICIAL.COM  WITH ANY QUESTIONS ABOUT YOUR ORDER. PLEASE INCLUDE YOUR ORDER NUMBER IN THE SUBJECT LINE.

At C L 9 U D we are devoted to quality. Most of our products are unique, naturally dyed, and handmade, making each unique with subtle variances.

Orders can take 2-5 business days to be processed. Shipping time for European countries will vary between 4-6 working days.

Online orders are eligible for return for exchange within 14 days after delivery. We do not offer refunds back to the original payment method. Items being returned must be unworn and in original condition with all tags attached. You will need to send us an email at info@cl9ud-official.com stating that you are returning your item and stating which item you would like to replace it with. Once we receive your return, we will ship the new item as a new order. Shipping costs are non-refundable and return shipping costs will be the responsibility of the customer. If there is an issue with your order/delivery, please reach out within seven days ofthe delivery window so we can assist you, if you are past this time frame, we will be unable to assist you. All our orders are sent via LaPoste.

We are unable to edit or change any orders that are already in transit. 

Return address:
9 Rue Grimaldi, ODEX Sarl, Monaco, 98000 MC

International Purchases Please Note

All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship in all international countries. For any international orders that are refused upon delivery, a refund will be processed on the goods once they arrive back at our warehouse minus the shipping fee and a 10% restocking fee.

Our international orders are sent via LaPoste.

This website is operated by C L 9 U D (ODEX Sarl). Throughout the site, the terms “we”, “us” and “our” refer to C L 9 U D (ODEX Sarl). C L 9 U D offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

This website is operated by ODEX ltd, company number is 22S09256, based in Monaco, 9 rue Grimaldi, 98000.

P R I V A C Y

Your personal information will never be sold or shared to third parties.

In accordance with the Law No. 1.165 of December 23, 1993 relating to the protection of personal information, as amended, “ODEX Sarl” undertakes to preserve the confidentiality of the personal information provided by users in the context of their requests for information to the Administration or their subscription to "Newsletters" (Newsletters sent by e-mail). This information will never be sold or shared to any third parties.

The personal information thus collected is kept for the duration of the processing of the request and for the duration of the user's subscription.

P A Y M E N T   M E T H O D S

All prices listed are in EUR (€). Payments are accepted via third party Stripe.

O R D E R   C O N F I R M A T I O N

You will receive an automatic order confirmation email after an order is placed. If you do not receive an email after 24 hours, please contact info@cl9ud-official.com to be assisted.

SHIPPING, TAXES, RETURNS, CANCELLATION, REFUNDS & EXCHANGES

EMAIL US AT INFO@CL9UD-OFFICIAL.COM  WITH ANY QUESTIONS ABOUT YOUR ORDER. PLEASE INCLUDE YOUR ORDER NUMBER IN THE SUBJECT LINE

Product prices do not include shipping, taxes or duties.

Please refers to our Shipping & Return page.

ODEX, 9 Rue Grimaldi, Monaco 98000.

We do not accept cancellations at any time.

ODEX Company manages personal information. This means that personal data are protected under the conditions relating to the processing of the data. No data will ever be sold or shared with third parties. Your personal information is saved only as long as there is a need to save them to complete the purposes for which the data was collected in accordance with this Privacy Policy. It may be possible to save the data for longer if required to comply with legal requirements or to monitor the legal interests of the company, for example if there is an unlawful process. We use cookies when you visit our website. By using our website, you automatically consent our use of cookies and our terms & conditions.

© 2023 C L 9 U D / ODEX 9 Rue Grimaldi, Monaco, 98000